Don't remember your sign-in? No Problem.There are a variety of options available to pay your AT&T bill: That being said, we here at The Mobile Report are not lawyers, so we might not be fully interpreting everything here exactly right.Learn how you can pay your AT&T Internet, Uverse, and Mobility Bill Better watch where you shop, because if that retailer isn’t going to help, you can’t assume T-Mobile will have your back either. They can walk away from the dispute with zero repercussion. This includes any plan misinformation and devices you purchase at these locations.Īs stated, T-Mobile says you have a right to the disputes process, but has made clear they are not liable. Is your main T-Mobile store a national retailer or an authorized retailer? These are also considered “third-party” retailers, so you might be limited in your ability to get help from T-Mobile should things go south there. Returning to that quote above, T-Mobile is also making a statement about who you do business with when obtaining T-Mobile products or services. But hang on, because having the right and your leverage in a dispute are two different things. In the full terms and conditions, it still states that customers have the right to dispute billed charges, services, and devices provided to them by an authorized retailer. The way this is written can be expanded upon, however, and it raises questions about how customers can dispute other potential problems. However, T-Mobile stated that is not the case. Netflix most notably is changing their plan offerings which could have had an impact on T-Mobile customers. The update makes clear T-Mobile is “not responsible for any… …information, goods, or services provided by third parties.” This could be a precaution to clarify liability with third parties T-Mobile does business with. Things also get a little interesting when T-Mobile discusses changes with liability regarding third parties in the new terms. A revenue generating body they can drive as deep into the ground as necessary. At least they’re being far less subtle about what the customer has become to them. It’s another example of how T-Mobile’s tune has changed since the merger. According to documentation on their website, “Monthly plan fees continue even while service is suspended.” Verizon does not, surprisingly, appear to charge customers during suspended service. Why on earth is T-Mobile making customers pay for services that will not be rendered? Suspended service is unusable, so why should anyone be liable to pay for an account that’s essentially disabled? These customers are likely already behind on their bills, so this only drives the debt deeper into a more unsustainable place.ĪT&T appears to be the only other “big three” carrier to do this. Employees are told to simply follow escalation handling process, likely passing the buck to a supervisor who will stand just as firm. Discussing how to avoid a payment support fee or outlining payment methods misses the point. It’s obvious whoever wrote this policy doesn’t handle customers daily. The document spends no time justifying the change, leaving employees to clean up the mess and deal with irate customers, just like they’ve had to do with the new $5 in-store bill pay fee. What T-Mobile has outlined as a simple language change to terms and conditions actually had sneaky ulterior motives. T-Mobile isn’t so friendly with the messaging to employees explaining exactly what this means. On the surface, you might think there are special conditions that might make this not sound so bad. The word ‘may’ does a lot of heavy lifting here. “ If you port your number to another carrier, your Service will be deactivated immediately once the number is ported, though you will still be charged for a full billing cycle.“ Charges may not be prorated while your Service is suspended.“ “ If your account is unpaid or otherwise not in good standing, your service may be reduced, suspended, or terminated. “ You agree to pay all Charges we assess and bill you, including charges covering periods where your Service is suspended for non-payment, or Charges that were accepted or processed through all Devices and/or Products on your account, including while your service is suspended.“ You are responsible for any charges that are incurred while your Service or account is suspended.“ “ Your account may still accrue charges even if the Service is suspended. This needs some careful examination, so here are a few quotes from the full terms and conditions that discuss suspended service:
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